Where do you deliver?

We currently deliver gifts within Benin City, Edo State, Nigeria.

Can I personalize my gift?

Yes. Choose a gift, add your own personal message, and VELORA prepares it for the person you are gifting. You can also send a custom request for something not in our collections.

Can I track my order?

Yes. Sign in to your VELORA account to see and track your orders.

What is your refund and cancellation policy?

Our Refund & Cancellation policy explains when orders can be cancelled or refunded. You can read it at velora202.netlify.app/refund-policy.

Is there a VELORA app?

Yes. You can download the VELORA Android app (APK) from the Get the VELORA app section on our homepage.

VELORA — A FRANELLE Brand | Personalized Gifts in Benin City

Store-wide discount

Put every product on sale at once. While this is running, it overrides each product's own individual discount — customers still see the original price struck through next to the discounted price, exactly like an individual offer. Turn it off (or let it expire) and every product's individual discount simply resumes.

Discount

Duration

Minimum 2 days.

Products shown to customers

Shop categories

These are the tabs on the store home page (All, then your own). “All” is built in. Add your own here, then tick them when you add or edit a product. This is separate from the occasion Categories.

Customer categories

Promotions & featured gifts

Promotions show as swipeable banners on the customer home page. Choose where each banner takes the customer: All products, or one category.

Custom gift requests

Requests customers send from "Create your own gift" / "Customize Special Gift".

Reviews & complaints

Customers can leave these once an order is marked Delivered.

Support messages

Live chats from "Contact us" in the customer app. Your replies appear to customers as "Admin" — your email is never shown.

Website settings

Everything here controls the live storefront directly — no code required. Changes apply the next time a customer loads the site.

Site name Tagline (shown under the logo)

Primary color (buttons, prices)

Page background

Hero gradient — color A

Hero gradient — color B

Text colors

Headings & titles

Body text

Muted / secondary text

Delivery settings

Service area Delivery fee (₦)

Charged on every order and shown to customers at checkout.

Normal preparation Urgent preparation Urgent fee (₦)

Added on top of the delivery fee when a customer chooses Urgent preparation.

Urgent orders Service fee per item (₦)

Multiplied by the number of items in the cart and added to every order.

Personalized Gifts & Gift Delivery in Benin City

Thoughtful Gifts, Made Easy 💜

Your customer app, under your control.

Store-wide discount

Products shown to customers

Shop categories

Customer categories

Promotions & featured gifts

Custom gift requests

Reviews & complaints

Support messages

Website settings

Text colors

Delivery settings

Orders